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Privacy Policy

1. Information We Collect

We collect personal information when you:

  • Fill out a contact or quote form

  • Call, email, or text us

  • Use our website or interact with ads

Types of information may include:

  • Name

  • Email address

  • Phone number

  • Service address

  • Website usage data (such as browser type, pages visited, and referral source)

2. How We Use Your Information

We use your information to:

  • Provide window cleaning and related services

  • Respond to inquiries and provide estimates

  • Send appointment reminders and service updates

  • Improve our website and customer experience

  • Send marketing communications via email or SMS (if you opted in)

  • Analyze website traffic and advertising performance

3. SMS Communication

SMS Policy: By signing up via text, you agree to receive recurring automated marketing messages, including cart reminders, at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Message frequency varies. Msg & data rates may apply. If you wish to join again, you can sign up as you did the first time, and we will start sending SMS messages to you again. For help or more information, reply "HELP" to any of our messages. Your information will not be shared. By submitting, you agree to our Privacy Policy seen and reviewable on this page. By providing your mobile phone number, you agree to receive SMS (short message service) communication. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. If you require any more information or have any questions about our privacy policy, please feel free to contact us. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by our website, or any websites associated with it and how we use it.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance site functionality

  • Analyze site traffic

  • Personalize ads on platforms like Google and Facebook

You can disable cookies in your browser, but this may affect your experience on our site.

5. Sharing of Information

We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our business (such as payment processors and scheduling software), but only as necessary.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no online system is completely secure. Please avoid sending sensitive information through unsecured methods.

7. Your Rights

You may:

  • Request a copy of your personal data

  • Ask us to correct or delete your data

  • Opt out of marketing communications at any time

To exercise these rights, contact us at Back2FreshCleaners@gmail.com.

8. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect information from children under 13. If we become aware that we have collected such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:
📧 Back2FreshCleaners@gmail.com
📍 Grand Rapids, MI

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